Return & Refund Policy

At Mr Ergo, we want customers to feel confident when shopping with us. Please read this Return & Refund Policy carefully before placing an order.

30-Day Change-of-Mind Returns

Mr Ergo accepts eligible change-of-mind returns when customers contact us within 30 days of receiving their order.

Change-of-mind returns include situations where a customer:

• Changes their mind
• Orders the wrong product or model
• Chooses the wrong colour
• No longer wants the product
• Decides the product is no longer suitable

All change-of-mind returns are subject to the conditions, fees and return shipping requirements outlined below.

Change-of-Mind Return Conditions

To qualify for a change-of-mind return, the product must:

• Be requested within 30 days of delivery
• Be unused and free from signs of wear
• Be clean and free from stains, odours, marks, scratches or damage
• Be in its original condition and suitable for resale
• Include all original components, accessories, hardware and instructions
• Be returned in its original packaging where reasonably possible

Mr Ergo may decline a change-of-mind return if the product does not meet these conditions.

Handling and Restocking Fees

Approved change-of-mind returns are subject to:

• A 25% handling fee
• A 25% restocking fee

These fees result in a total deduction of 50% of the amount paid for the returned product.

The fees are calculated using the product price paid after any discounts. Original delivery charges, express delivery charges and other optional shipping fees are non-refundable.

These fees apply only to voluntary change-of-mind returns. They do not apply when a customer is entitled to a remedy under Australian Consumer Law.

Return Approval Required

Customers must contact Mr Ergo before returning an item.

To request a return, please email sales@mrergo.shop and include:

• Your full name
• Your order number
• The product you wish to return
• The reason for the return
• Clear photographs showing the current condition of the product
• Photographs of the packaging and included components

If the return is approved, we will provide instructions explaining how and where the product must be returned.

Products sent back without prior approval may not be accepted or processed.

Return Address

Approved returns must be sent to the return address provided by Mr Ergo during the return approval process.

Please do not send products to an address unless your return has been approved and you have received return instructions from us.

Return Shipping Costs

Customers are responsible for arranging and paying all return shipping costs associated with a change-of-mind return.

Due to the bulky and heavy nature of office chairs, return shipping costs may be significant. Customers should consider these costs before requesting a return.

Where a chair has been assembled, the customer may be required to carefully disassemble and repack it before returning it. Customers are responsible for ensuring that all components, hardware and accessories are included and securely packaged.

Mr Ergo is not responsible for change-of-mind returns that are lost or damaged while being transported back to us. We recommend using a tracked and insured delivery service.

Original delivery charges, express delivery charges and other optional shipping fees are non-refundable.

Return Inspection

All returned products will be inspected after they are received.

A change-of-mind return may be declined if the product:

• Has been used or shows signs of wear
• Contains stains, odours, marks, scratches or scuffs
• Shows wear on the wheels, armrests, seat, upholstery or frame
• Has been damaged during assembly, use or return transport
  
• Is missing components, hardware, accessories or instructions
  
• Is not securely packaged
  
• Is not in a condition suitable for resale

If a returned product does not meet the stated conditions, we will contact the customer regarding the available options.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

If a product is faulty, damaged, unsafe, incorrect, significantly different from its description or does not meet an applicable consumer guarantee, the customer may be entitled to an appropriate remedy. Depending on the circumstances, this may include a repair, replacement or refund.

Consumer rights relating to faulty, unsafe, incorrect or misdescribed products are not limited to 30 days.

Damaged, Faulty or Incorrect Products

Please inspect your order as soon as it arrives.

If your product is damaged, defective, unsafe, significantly different from its description or you receive the wrong item, please contact sales@mrergo.shop as soon as possible.

Please include:

• Your full name
• Your order number
• A clear description of the issue
• Clear photographs or videos showing the issue
• Photographs of the packaging, where relevant

We will assess the issue and provide an appropriate resolution in accordance with Australian Consumer Law.

The change-of-mind handling fee, restocking fee and customer-paid return shipping requirements do not apply when a customer is entitled to a remedy under Australian Consumer Law.

Used Products

Change-of-mind returns are not accepted for products that have been used or washed.

Signs of use may include:

• Wear on the wheels or chair base
  
• Scratches, scuffs or marks
  
• Stains or odours
  
• Creasing, damage or wear to the upholstery
  
• Damage caused during assembly or disassembly
  
• Missing packaging, hardware, components or accessories
  
• Alterations or modifications to the product

This restriction does not limit any rights the customer may have if the product is faulty, damaged, unsafe, incorrect, significantly different from its description or otherwise fails to meet a consumer guarantee.

Refunds

Once an approved return has been received and inspected, the applicable refund will be processed to the original payment method within 10 business days.

For change-of-mind returns, the refund will be calculated after deducting the 25% handling fee and the 25% restocking fee.

Return shipping costs and original delivery charges will not be included in the refund.

Your bank, credit card provider or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact sales@mrergo.shop.

Exchanges

This policy provides refunds only and does not guarantee a direct product, colour or size exchange.

Customers wishing to purchase another product, colour or size may place a separate order through our website.

Order Cancellations

If you need to cancel an order, please contact sales@mrergo.shop as soon as possible.

We will do our best to assist, but an order may not be able to be cancelled after it has been processed, dispatched or submitted to our supplier or fulfilment network.

If an order has already been dispatched, it must be handled as a change-of-mind return and will be subject to the conditions, fees and return shipping requirements outlined in this policy.

Contact Us

For return or refund enquiries, please contact:

Mr Ergo
Email: sales@mrergo.shop
Location: Queensland, Australia